Refund Policy

30-Day Change-of-Mind Returns

You may request a change-of-mind return within 30 days of receiving your order.

To be eligible, the item must be unused, uninstalled and in its original condition and packaging. Proof of purchase is required.

Please contact info.speedyplus@gmail.com before returning an item. Returns sent without prior approval may not be accepted.

For approved change-of-mind returns, the customer is responsible for return shipping costs. Original delivery charges are not refundable unless required by law.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty or is different from what you ordered, please contact us as soon as possible at info.speedyplus@gmail.com.

Please provide:

• Your order number
• A description of the issue
• Clear photos or video showing the fault, damage or incorrect item

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. This may include a repair, replacement or refund, depending on the circumstances.

Our returns policy does not limit any rights or remedies available under the Australian Consumer Law.

Return Shipping for Faulty Items

If an item is confirmed to have a fault, we will reimburse reasonable return shipping costs or arrange an appropriate return method. Please keep any postage receipts.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Incorrect Fitment or Installation

Customers are responsible for checking product measurements, specifications and compatibility before purchase. Please contact us before ordering if you are unsure about fitment.

A product will not be considered faulty solely because it is incompatible with a vehicle or application where the listed measurements, specifications or fitment information were accurate.