Privacy Policy

This Privacy Policy explains how Speedyplus Pty Ltd (“Speedyplus”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit speedyplus.com.au, place an order, contact us or otherwise use our services.

We respect your privacy and handle personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply.

  1. Personal Information We Collect

Information You Provide

We may collect personal information that you provide to us, including:

• Your name
• Email address
• Phone number
• Billing and delivery addresses
• Order and purchase information
• Product enquiries and customer service communications
• Account details if you create a customer account
• Newsletter and marketing preferences
• Information provided in return, refund or warranty claims

Payment Information

Payments are processed through Shopify and other authorised payment providers.

We do not generally store complete payment card numbers or card security codes. Payment providers may collect and process payment details in accordance with their own privacy policies and security requirements.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Time zone and approximate location
• Pages and products viewed
• Referring website or search terms
• Website interactions
• Cookie and session identifiers

This information may be collected through cookies, log files, pixels, tags and similar technologies.

  1. How We Use Personal Information

We may use personal information to:

• Process, fulfil and deliver orders
• Process payments and issue invoices or order confirmations
• Provide order and delivery updates
• Manage returns, refunds and warranty claims
• Respond to product, compatibility and customer service enquiries
• Maintain customer accounts
• Detect and prevent fraud, abuse and security threats
• Improve our website, products and customer experience
• Analyse website performance and customer interactions
• Comply with legal, tax, accounting and regulatory obligations
• Send marketing communications where permitted and where you have chosen to receive them

  1. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you product updates, promotions and special offers.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at info.speedyplus@gmail.com.

Unsubscribing from marketing communications will not stop essential service messages relating to an order, payment, delivery, return or customer service enquiry.

  1. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Keep the website functioning correctly
• Remember your preferences and shopping cart
• Support account login and checkout
• Protect the website against fraud and security threats
• Understand website traffic and performance
• Measure advertising and marketing effectiveness where enabled

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.

Disabling certain cookies may affect the functionality of the website, shopping cart or checkout.

  1. How We Share Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

• Shopify, which powers our online store and checkout
• Payment processors and financial institutions
• Australia Post, Aramex, StarTrack and other delivery providers
• Warehousing, fulfilment and order management providers
• Email, customer service and communication platforms
• Website hosting, security and fraud prevention providers
• Analytics and advertising providers where enabled
• Professional advisers, including accountants, insurers and legal advisers

We may also disclose information where required or authorised by law, regulation, court order or a lawful request from a government or enforcement authority.

We do not sell personal information in the ordinary meaning of selling customer details for money.

  1. Shopify

Our online store is hosted and powered by Shopify.

Shopify processes certain customer, order, payment and technical information to provide its ecommerce services. Information processed by Shopify is also subject to Shopify’s privacy practices.

More information is available in Shopify’s Privacy Policy:

https://www.shopify.com/legal/privacy

  1. Analytics and Advertising

Where enabled, we may use analytics and advertising services such as Google Analytics, Google Ads or Meta services to understand website use and measure marketing performance.

These providers may use cookies or similar technologies and may process information in accordance with their own privacy policies.

You can manage advertising preferences through your browser, device, Google or Meta account settings, and through any cookie preference controls available on our website.

  1. International Data Processing

Some service providers, including Shopify, payment processors, cloud service providers and analytics platforms, may process or store personal information outside Australia.

The countries involved may include Canada, the United States and other locations where our service providers operate.

Where applicable, we take reasonable steps to use reputable service providers and protect personal information handled by overseas providers.

  1. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer service
• Manage returns, refunds and warranty claims
• Maintain business, tax and accounting records
• Prevent fraud and resolve disputes
• Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to applicable legal and record-keeping obligations.

  1. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and contact us if they suspect unauthorised activity.

  1. Accessing or Correcting Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will provide an explanation where required.

Requests can be sent to:

info.speedyplus@gmail.com

  1. Deleting Personal Information

You may ask us to delete certain personal information.

We will consider the request in accordance with applicable law. We may need to retain some information for legal, tax, accounting, fraud prevention, warranty, dispute resolution or other legitimate business purposes.

  1. Privacy Complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below.

Please include enough information for us to understand and investigate your concern. We will acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies, you may be able to contact the Office of the Australian Information Commissioner.

Website:

https://www.oaic.gov.au

  1. Children’s Privacy

Our website and products are not directed specifically to children, and we do not knowingly collect personal information directly from children without appropriate authorisation.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

  1. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, content or security practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.

The latest version will be published on our website with an updated “Last updated” date.

  1. Contact Us

For questions, access or correction requests, or privacy complaints, contact:

Speedyplus Pty Ltd
Unit 9, 12 Edina Road
Ferntree Gully VIC 3156
Australia

Email: info.speedyplus@gmail.com
Website: https://speedyplus.com.au